Exchanges and return

The products you order have a full right of exchange and return for 14 days from receipt of the products.


You have the right to exchange the product within 14 days of receiving it. You must have a return form and the receipt that came with the package. Products must be unused and undamaged, and the original price tags and labels must still be affixed to the products.

Return Shop-Tetuan store.

The most convenient way to return a product is to contact one of the Shop-Tetuan stores. When returning the product to the store, you must bring a return form and the receipt that came with the package. The money will be returned to your account.

Return by Posti

You can also return the products by post to Shop-Tetuan. Returning the products will not cost you. You must follow the return instructions on the return form. Shop-Tetuan does not redeem cash on delivery returns.

Do this:

1. Fill in the information on the return form.

2. You can return the product in the same package in which it arrived. Be sure to include a completed return form.

3. If you paid with online banking ID or credit card, fill in your account number to which the money will be refunded.

4. Deliver the package to the nearest Posti office and state that this is a Shop-Tetuan e-commerce return. (Customer return ID: 604992)

Exchange and return instructions

Products have a 14-day exchange / return policy. If the product does not meet your expectations, you can return it and get your money back. When returning the product, follow these steps:

1. The returned product must be unused and the price and any other labels must be in place.

2. The fastest way to handle the return is to take the product to the Station Tunnel store (remember the receipt and return form), where the returned product will be checked and the amount you paid will be credited to your account.

3. If you wish, you can return the product to any Posti office (remember the return form). Preferably use the same package in which the product was delivered to you for the return. Be sure to keep the receipt you received for the return. The refund is free of charge for you.

4. If you paid for your purchase as an online payment and return the product via Posti, it is necessary to provide the account number when returning so that we can return the money to your bank account.

If we have sent you a defective or incorrect product, return the product according to the instructions.

If you want to return all the products you have ordered, we will also refund you the shipping costs you paid, but if you return only some of the products, you will only get back the amount you paid for the returned products.

For non-collected packages, we do not charge for postage.

Our customer service ( will be happy to answer if you have more questions!

International orders

Customer must inform seller (Shop-Tetuan Oy) latest on 14 days after order has been signed off from carrier or local post office. Only unused products will be accepted in return. Return will not be accepted it returned product is used or return is made after 14 days from arrival. Customer is in charge of all return costs (shipping/customs clearance) on all orders returned from outside Finland. When returned product/products arrive we will pay customer the total amount of the product/products. Original shipping costs from seller to customer will not be paid back. Return address is Shop-Tetuan Oy, Asematunneli, 00100 Helsinki, Finland

Exchange / return form  (pdf)